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A stylized head with a circuit board heart in the background is featured on the cover of Toastmaster magazine, which has the title "Leadership in the Age of AI" and articles about public speaking and new leadership.
A stylized head with a circuit board heart in the background is featured on the cover of Toastmaster magazine, which has the title "Leadership in the Age of AI" and articles about public speaking and new leadership.
July 2026

Creating Space for Understanding

By Aletta Rochat, DTM


A woman in a white blazer smiles while looking off to the side, with blurred office plants and furniture in the background.
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91传媒

Leadership has a way of challenging our assumptions.

We often step into leadership roles believing we have the answers鈥攁nd that other people will naturally align with our approach. Then comes the moment, often the first of many, when we realize it鈥檚 not that simple. Getting a team to agree with you and follow your lead can be one of the most challenging aspects of leadership.

Over time, I鈥檝e learned that those moments of resistance are where the greatest growth happens鈥攊f we鈥檙e willing to learn from them.

I remember vividly clashing with someone on my team. Our leadership styles were very different. Every discussion felt like hard work. Every decision seemed more complicated than needed. I found it frustrating and, at times, disheartening.

Leadership is about creating an environment where others feel heard, respected, and comfortable contributing.

Eventually, I reached out to a mentor. 鈥淲hat do I do? I鈥檝e tried everything, and nothing is working.鈥

His response surprised me.

鈥淎pproach this with empathy.鈥

Empathy? That wasn鈥檛 what I was looking for. I wanted a solution鈥攕omething decisive that would fix the problem. But he continued:

鈥淭he movie going on in his head makes perfect sense to him.鈥

That single sentence shifted my perspective.

It helped me see that the other person was just as committed, capable, and passionate as I was鈥攂ut simply viewed the situation from a different perspective. In that moment, I realized that forcing alignment wasn鈥檛 leadership. Creating space for understanding was.

So I shifted my approach. Instead of trying to convince, I became curious.

鈥淗elp me understand your perspective. What does this look like from your side?鈥

It didn鈥檛 always come naturally鈥攂ut it changed how I led. That shift laid the foundation for something powerful: trust.

It didn鈥檛 mean my team member and I always agreed. But it allowed us to find common ground鈥攁nd often, better solutions than either of us had considered alone.

This is where authentic, people-centered leadership takes shape. It鈥檚 not about having all the answers. It鈥檚 about creating an environment where others feel heard, respected, and comfortable contributing.

Moments of resistance are where the greatest growth happens.

It also requires vulnerability鈥攏ot oversharing, but a willingness to acknowledge that we don鈥檛 always have it right. Vulnerability isn鈥檛 about sharing everything鈥攊t鈥檚 about sharing enough to create connection and trust.

Leadership is not about certainty. It鈥檚 about curiosity, empathy, and the courage to listen.

So here鈥檚 my challenge to you: Where can you create more space鈥攆or understanding, curiosity, and trust鈥攊n your leadership today?

Because sometimes, the most powerful thing a leader can do is make space.


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